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FAQ
Here's the tea!!
What types of events does Lux and Logic offer?
We offer design and decor services for engagement parties, weddings, birthday parties, baby showers, dinners, anniversaries, and conferences. Don't see what you're looking for, give us a shout. We will see if we can help.
How far in advance should I book my event?
Our fast teams can work around your busy schedule but Weekend availability books fast. We recommend booking a few months in advance to make sure there is an open spot for your day.
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For all events being planned in less than 30 days, a rush fee will be added to cover the cost of additional staff and dedicated hours to produce your event within a short timeframe.
35% fee for 15-30 days
40% fee for 7-14 days (7 day minimum)
Rush fees will not be waived under any circumstance and are due in addition to your remaining balance.
Thank you for understanding. We strive to provide the best service and experience for our clients.
Do you require a consultation fee?
We love to get to all of the details and dive right into your vision. Our consultation fee is $75 and includes an in-person meeting for coffee, tea, or video conference. During this meeting, we discuss your vision and determine what services are best suited for you. If booked, this consultation fee goes towards the final balance.
What if I need an additional consultation?
Sometimes you just need some extra advice. We're happy to provide recommendations to ease your mind. Clients with a signed contract get unlimited access to us. If you're still on the fence after your initial consult, we can schedule meetings to make sure we're a good fit for your project at our rate of $175/hr.
Do you require a retainer or deposit?
Once you have decided that Lux and Logic is a good fit, we will send you a proposal of services that outlines what we spoke about at the consultation. During this time a retainer fee is required to secure your date. The proposal will also include the payment plan for the deposit and balance.
What is your cancellation policy?
If you have a confirmed event date scheduled with us, we require formal written notice (email is fine) advising of the cancellation.
The following cancellation terms apply to all bookings:
· Cancellation within 30 days prior to the event date will forfeit the non-refundable retainer fee.
· Cancellation 29-14 days prior to the event date will forfeit 50% of the quote.
· Cancellation within 14 days prior to the event date will forfeit 100% of the total quote.
If written notice is not received, full payment of the invoice is expected.
How long will my balloons last?
Balloons can last for weeks indoors. While on the outside in direct sunlight they can last 2-3 hours. During the hot season, it's best to use light-colored balloons if you have an outdoor event because light colors reflected the sun while dark colors absorb the sun. You can also try to install it in a shaded area to preserve the life of the balloons.
Can you use balloons that I purchased to create my balloon garland?
Unfortunately, we can't. We only use premium professional balloons from our supplier.
How much is delivery?
Delivery for balloon bouquets and marques.
Local- 10 mile radius - $25
Zone 1- 20 mile raduis - $30
Zone 2- 30 mile raduis - $40
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Balloon garlands, walls, columns delivery
15%-20% of the total cost
an additional $20 fee for disposal of arrangement
How long will my balloons last?
Balloons can last for weeks indoors. While on the outside in direct sunlight they can last 2-3 hours. During the hot season, it's best to use light-colored balloons if you have an outdoor event because light colors reflected the sun while dark colors absorb the sun. You can also try to install it in a shaded area to preserve the life of the balloons.
How much is delivery?
Delivery for balloon bouquets and marques.
Local- 10 mile radius - $25
Zone 1- 20 mile raduis - $30
Zone 2- 30 mile raduis - $40
​
Balloon garlands, walls, columns delivery
15%-20% of the total cost
an additional $20 fee for disposal of arrangement
How far in advance should I order a balloon installation?
Our fast teams can work around your busy schedule but Weekend availability books fast. We recommend booking a few months in advance to make sure there is an open spot for your day.
Can you use balloons that I purchased to create my balloon garland?
Unfortunately, we can't. We only use premium professional balloons from our supplier.
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