PAYMENT TERMS & INSTRUCTIONS

 

DEPOSITS & PAYMENTS: A 50% RETAINER non-refundable retainer will be required to reserve Lux and Logic service prior to the scheduled event. Upon confirmation of EVENT DECORATOR/DESIGN AGREEMENT, the remaining balance due is required 14 calendar days prior to the scheduled event. Any additions thereafter will be due at time of order. 

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FORCE MAJEURE: Due to circumstances beyond or out of our control cancellation may be necessary. This pertains to cancellation due to unforeseeable events that are beyond either party’s control. This may include weather-related incidents, a government shutdown, a pandemic, significant event venue disruption or other disasters. We will consider your safety and the safety of our staff first. We will honor any cancellation on a case by case basis and will consider the current cancellation policy of this contract first. 

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SAFETY: We will always consider your safety and the safety of our staff. Anything or request for this event that is unsafe will be considered carefully and service may be denied. 

INDEMNIFICATION: Lux and Logic Event Design's job is to plan a successful event and arrange all the details on a timeline agreed upon. We are not liable for damages or disruptions caused by event guests, other professionals or vendors. Clients cannot hold Lux and Logic Event Design responsible for any losses, damages, liabilities or expenses that are a result of their negligence. 

TERMINATION: In the unlikely event of negligent or reckless behavior from client or on behalf of the client, Lux and Logic Event Design reserves the right to terminate the contract, follow due process, and the current cancellation policy will apply. 

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EVENT POSTPONEMENTS: We do not charge fees for postponing your date. We honor current payments made to be applied to the new date. We can not guarantee new date availability but can work with days we are available to work on your event. If you need to postpone please provide a 30 day notice. A 30 day notice will help manage that we would have not paid for materials or booked staff for your event. If you have to postpone within the 30 days close to your event date, then we will discuss contingencies or any fees on a case by case basis. Events with large productions may have decor & design materials with deposits already paid by the 30 day mark (before your event) and if those items are perishable and cannot be refunded or returned like flowers, or printed event stationery additional payments may need to be made to cover the new postponed date, this will depend on the supplier's terms not ours.

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ACCEPTABLE METHODS OF PAYMENT: We accept Visa, MasterCard & American Express for payments towards our services. Should you choose to pay by check or cash, your total invoice will be reduced by CONVIENIENCE_FEE percent. Please discuss payment options with your Event Supervisor. We have several methods of payment and we ask you to pick one method to use consistently through the duration of our contract. Exceptions to use multiple methods will be made with an agreement from you and our company. If you intend to have another individual make payment on your behalf we need a payment authorization statement by that individual in the form of written consent acknowledging how much they are paying, written reference to your full name and event date, they must include their full legal name, their address, their phone number and email. • Written Check • Valid Major Credit Card (acceptable for use within the United States)* • CASH APP • VENMO • PAYPAL • NO PHYSICAL CASH 

GUEST ATTENDANCE: Lux and Logic Event Design shall not be responsible for the number of guests in attendance at the subject event. The determination of the number of guests to invite or to prepare for is the sole responsibility of the Customer. The prices quoted are final. 

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GUEST COUNTS: A minimum guest count will be required 21 calendar days prior to the scheduled event. Based on availability and our ability to react, increases may be accepted up to 5 days prior to the event and may result in additional cost. The Customer may not change the number of guests or the quantities of florals or services without the prior written consent of Lux and Logic Event Design, which consent may be withheld in Lux and Logic Event Design sole discretion. Any increase in the number of guests, the quantities of florals or services will result in the increased cost to the customer, which the customer agrees to pay. 

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CUSTOMER CANCELLATION: Cancellation means your event is not being postponed but you are completely relinquishing all services from us and forfeiting all your arrangements for your event. This agreement may be terminated by written notification to Lux and Logic Event design only. Cancellations are honored 60 days before your event and retainers are non-refundable. If received less than sixty (60) calendar days in advance of your scheduled event, fifty percent of the expected charges less the non-refundable retainer/deposit charges will apply. However, Lux and Logic Event Design will honor the total retainer/deposit(s) and charges paid towards a future event (postponement or new booking), dated within one calendar year from the date of the originally scheduled event. If not, Customer agrees to full forfeiture of deposits. If cancellation is within ten (10) days of your scheduled event, one-hundred percent (100) of the expected charges will apply. Payment shall be made by the client for liquidated damages as a result of the cancellation of this agreement. SUBSTITUTIONS: Lux and Logic Event Design reserves the right to make substitutions in the event the owners or event materials received are not of the quality suitable for your wedding or special event. In this event, the integrity of the proposed color scheme or overall design will be maintained and owners or materials of equivalent value will be used.

 

PHOTOGRAPHY & PERMITTED USES: Parties agree that Lux and Logic Event Design may send photographers to photograph specific works of art created at locations specified throughout the contract unless otherwise discussed. Lux and Logic Event Design may reproduce, publish, exhibit and otherwise use the images created hereunder, without specific identifications or persons or events (1) as samples of our work to be shown to prospective clients, either in photographic or electronic form, including our website, (2) for instructional purposes to be shared with aspiring artists and working photographers, and (3) for generic institutional purposes, including use in published interviews and competitions. Any such use shall be judicious and consistent with the highest standards of taste and judgment. 

COMMUNICATION: Acceptable forms of communication are post-mail, e-mail, text messages, phone calls or in-person appointments contingent on schedule availability and office hours. Provide your contact information: physical address, e-mail & phone number. 

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DESIGN WORK AND APPOINTMENTS: Client will receive at minimum of 30 minutes to 1 hour of consultation time through the duration of the contract or up to event date. Additional time will be allocated to booked clients only. (1) venue walk-through where feasible (this can be in person or video-call and or including event space blue-prints and images) for all clients. (1) event proposal for new clients, additional revisions will be for booked clients only. Booked Clients will receive (1) design mockup per event per contract. Design mock-ups or sample requests prior to retainer being paid by client will be done at the discretion of Lux and Logic Event Design. Silk-flowers will be used for demos where needed, fresh flowers can be used for a nominal fee. Mock-up requested to mimic actual set-up; before a deposit is paid will be assessed a fee based on cost of all materials. Unique items not in our inventory will incur a procurement cost. 

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SET-UP & BREAK-DOWN: Client will ensure requested time frames are given to Lux and Logic Event design to set up and breakdown the event decor provided by Lux and Logic Event Design unless otherwise noted in writing and approved by Lux and Logic Event Design.. Clients will ensure we can access the venue/s at the agreed times. We will only set up items provided by us unless otherwise agreed upon in writing. 

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DAMAGED / LOST / MISSING ITEMS: The Client shall be responsible for all loss or damage to rented items from the time of delivery or set-up to and/or return or pick-up of rented items to Lux and Logic Event Design. The Client agrees to pay for any damages beyond repair to or loss of items, regardless of cause, except for reasonable wear. Damaged/Lost items will be charged to and paid for by credit card on file.

ARTISTIC LICENSE: By commissioning Lux and Logic Event Design to plan your event, design and create floral pieces, or décor for your event, we are entrusting the artists and representatives to utilize their design skills and capabilities shown during consultations and other events. We entrust Lux and Logic Event Design to choose all floral varieties, color schemes and textures that will best showcase the ideas for the event. By signing this agreement, we allow Lux and Logic Event Design full Artistic License to create distinctive and unique floral pieces, backdrop,  and tablescapes.

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ORDER ADJUSTMENTS: floral design packages are to remain at price point equal than or greater to the package price at time of contract signing. Any substitutions or deletions that go below the original floral design proposal total balance will not be honored. If there are changes needed, due to guest count or wedding party adjustments, designers will suggest alternative ways to make use of floral decor. All floral design additions or substitutions or amendments must be submitted in writing via email to the designer at hello@uxandlogic.com. Changes communicated verbally or via text message or phone call may not be honored. Rental items package costs with no flowers can be adjusted up to 2 weeks before the event. Examples of rentals are linens, charger plates, napkins etc. 

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VENUE VISITS: We can host venue visits in person with booked clients only after 9am-6pm weekdays and flexible on weekends if we are not booked for other engagements. Virtual visits with clients while the client is at the venue hosting a video call can be accommodated 9am-5pm on weekdays as our availability permits.

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SERVICE FEES: Delivery and set up fees are subject to distance, time to set up the amount of detail in the design and labor required. Room flips where the same room needs to be transformed will incur a minimum of $500 up to 10% of the total investment. For example, the ceremony space needs to be converted to a reception space . We require a minimum of 1 hour and sometimes more depending on design details. An 8% repurposing fee is added to any item that requires Lux and Logic Event Design to stay or return and transfer owners or rental to a different location within the same venue, a travel fee will be issued for venues in different locations.  Holiday events are subject to a minimum of $500 and up to 10% of the total investment. Applicable holidays include: Memorial Day Weekend, Easter Weekend, Independence Day Weekend, Labor Day Weekend, Thanksgiving Day Weekend, Christmas Day, Eve, and Weekend, and New Years Eve, New Years Day. 

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EXPEDITED SERVICE FEES: For all events being planned in less than 30 days, a rush fee will be added to cover the cost of additional staff and dedicated hours to produce your event within a short timeframe. 

35% fee for 15-30 days

40% fee for 7-14 days (7-day minimum)

Rush fees will not be waived under any circumstance and are due in addition to your remaining balance.